At SlayFashion, customer satisfaction is at the heart of everything we do. We take pride in offering high-quality artificial jewellery and accessories, and we strive to ensure that every order meets your expectations. If, for any reason, you are not satisfied with your purchase, please reach out to us — we are committed to providing a fair, transparent, and timely resolution.

Eligibility for Exchange or Return

  • Exchange or return requests must be raised within 48 hours of delivery.

  • Products must be unused, unworn, and in original condition, along with all original packaging, tags, and invoices.

  • Items that show signs of wear, damage, or tampering may not be eligible for exchange or return.

  • Customised, clearance, or discounted products may not be eligible unless otherwise stated.

Shipping & Tracking

  • Orders are processed and shipped promptly after confirmation.

  • Shipping details, including the tracking link or tracking number, are shared via WhatsApp and/or Email once the order is dispatched.

  • Customers can track their shipment directly on the courier partner’s website using the provided tracking details.

  • SlayFashion is not responsible for delays caused by courier partners once the order has been dispatched.

Exchange Process

  • Exchanges are subject to product availability.

  • Once your exchange request is approved, you will receive further instructions for returning the item.

  • The replacement product will be dispatched after the returned item passes quality inspection.

  • In case the requested replacement is unavailable, we may offer an alternative product or store credit.

Returns & Refunds

  • Refunds are processed only after the returned product is received and inspected.

  • Refunds, if applicable, will be issued to the original payment method or as store credit, as per company policy.

  • Shipping charges (if any) are non-refundable unless the return is due to a damaged or incorrect product.

Damaged or Incorrect Products

  • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

  • Clear photos or videos of the product and packaging are required for verification.

  • Claims raised after this period may not be accepted.

Non-Returnable Scenarios

  • Products damaged due to misuse, negligence, or improper handling.

  • Requests made beyond the specified return/exchange window.

  • Items returned without original packaging or proof of purchase.

Need Assistance?

If you have any questions regarding your order, shipping, exchange, or return, feel free to contact us. Our support team is always happy to assist you.

📧 Email: sales@slayfashion.in
📱 WhatsApp: +91 73101 00299

Thank you for choosing SlayFashion.
Your trust means everything to us, and we look forward to serving you again 🤍